Our Commitment

Our goods come with guarantees that cannot be left out under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sports Gear Pty. Ltd. will exchange or provide a store credit for items that match the following conditions:

1. Returned within 30 days of purchase
2. In their original condition when purchased and unused as assessed by Sports Gear Pty. Ltd.
3. In their original undamaged packaging
4. Submitted with proof of purchase in the form of a receipt

For purchases made through our website “www.sportsgearonline.com.au”, returns for exchange or credit, unless it is a faulty product, must be returned by the customer at their cost.

Situations pursuant to the Law when Sports Gear Pty. Ltd. will not refund or exchange:

1. When a customer changes their mind about a purchase
2. Items not returned in their original condition, are damaged or missing parts for reasons not due to Sports Gear Pty. Ltd.’s fault or error
3. Any items returned after 30 days
4. Gift Vouchers are not refundable or redeemable for cash

Exchanges

The following guidelines apply to the request for exchange of products:

1. Pursuant to the law, Sports Gear Pty. Ltd. is not required to make exchanges if the customer changes their mind.
2. However, in good faith we will gladly exchange products within a strict 30-day period if the product is in saleable condition and in its original packaging
3. All exchange requests for online sales must be sent to sportsgearptyltd@yahoo.com. For store purchase, the requests to exchange must be taken to our store.
4. All exchange requests must be accompanied by proof of purchase
5. Exchanges can only be granted to the original purchaser
6. The decision to provide an exchange will be made by management
7. The exchange item must be agreed upon by both the customer and Sports Gear Pty. Ltd.
8. If a customer requests an exchange for an item that differs in value from the original item, they may either:

1. pay the extra amount owing if the amount is more than the original item or,
2. receive store credit for the amount owing if the value is less than the original item

Warranty Return

Sports Gear Pty. Ltd. will always endeavour to process the customer’s warranty claim within a reasonable time in accordance with Australian Consumer Law. You are entitled to, under the Law, seek a refund, exchange, or credit if an item you purchased has a manufacturer’s fault. This is when the item purchased:

1. Does not fit the description
2. Develops a major fault during its warranty period (see below for warranty periods)
3. Is not fit for the purpose
4. Is unsafe
5. Is significantly different from the description or sample

Sports Gear Pty. Ltd. Is committed to ensuring the correct outcome in all warranty claims.

1. We will endeavour to process your claim at the quickest possible time.
2. All warranty claims must be taken to a Sports Gear Pty. Ltd. store or if the purchase was made through “www.sportsgearonline.com.au” an email should be sent to sportsgearptyltd@yahoo.com.
3. Not all warranty claims are the same and decisions will be made on an individual basis.
4. All warranty claims must be accompanied by proof of purchase.
5. When a decision is made on your claim, we will notify you of the approval or rejection of your claim.
6. If your claim is approved a refund or store credit will be processed. For online customers, a refund will be processed and applied to your credit card or original method of payment.
7. If you have not received a refund or action on your claim, please email sportsgearptyltd@yahoo.com.

Sports Gear Pty. Ltd. offers the following guidelines for the category of products that we offer:

Cricket Bats

1. All bats sold by Sports Gear Pty. Ltd. will include a 12-month warranty.
2. Bats that have a manufacturer’s fault believed not to be caused by the Customer, and are unrepairable, will be exchanged, refunded, or given store credit at the choice of the Customer.
3. Bats will not be exchanged or refunded due to the handle breaking, edge, toe, or surface cracking. This is not regarded as a fault of the bat other than the fact that it is the nature of the product, and it will not alter the performance or quality of the bat. In these situations, the Bat will be repaired under warranty at a cost to the Customer.
4. The price of the bat does not indicate its life. It is a known fact that the most expensive bats which are made of the rarest of rare Grade 1 willow are soft in their nature as their quality and performance are superior. These bats by their nature can develop cracks earlier than the lower-grade willow bats which by their nature are denser.
5. There will be no warranty on bats that break due to the use of bowling machine balls. Sports Gear Pty. Ltd. strictly recommends that bats should not be used to play against bowling machine balls.
6. There will be no warranty due to dampness & swelling in the toe. Water & willow are not a good combination. Sports Gear Pty Ltd recommends the use of shoe goo to help prevent damage.
7. Sports Gear Pty. Ltd. recommends that added protection should be used when purchasing a new bat. An extratec or fibreglass sleeve, shoe goo or rubber toe for the bat will assist in the preservation of the bat.
8. Sports Gear Pty. Ltd. recommends that all bats purchased must be knocked in. Lack of knocking in may result in the bat cracking earlier than a knocked-in bat.

Cricket Protective – Gloves, Pads, Thigh pads, Arm guards, Chest guards

1. All Cricket protective items sold by Sports Gear Pty. Ltd. will include a 6-month warranty.
2. The warranty covers a split in the seam or the stitching.
3. The warranty does not cover wear and tear, or heavy use.
4. If the product can be repaired without altering its performance or shape it will be done with no cost to the customer within 6 months.
5. If the seam or stitching damage is major and cannot be successfully repaired an exchange, refund or store credit will be offered as per the Customer’s choice. The decision to exchange, refund or provide store credit on these items will be at the discretion of Sports Gear Pty. Ltd.

Cricket Shoes

1. All Cricket shoes sold by Sports Gear Pty. Ltd. will include a 6-month warranty.
2. The warranty covers a split seam or stitching, spike blows out or separation of the sole.
3. The warranty does not cover wear and tear, or heavy use.
4. A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by Sports Gear Pty. Ltd., and in some cases in conjunction with the manufacturer.

Cricket Helmets

1. All Cricket Helmets sold by Sports Gear Pty. Ltd. will include a 6-month warranty.
2. Helmets will not be replaced due to any damage caused by the impact of a ball
3. If the fault is major the decision to replace, refund or be given store credit will be made by the store but in borderline cases, the Manufacturer will be sent the product to make the decision.

Cricket Bags

1. All Cricket Bags sold by Sports Gear Pty. Ltd. will include a 6-month warranty.
2. The warranty covers split seams or stitching, faulty zipper, and faulty wheel(s)
3. Cricket Bags during the 6 months that have become damaged due to excessive wear and tear will not be refunded unless the bag has an inherent defect
4. A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by Sports Gear Pty. Ltd., and in some cases in conjunction with the manufacturer.